Please review the following information regarding Ironhaus Doors shipping policies and procedures. We our best to ensure a smooth and seamless process every step of the way, from ordering to delivery. If any of your questions remain unanswered, contact Ironhaus Doors and we will be more than happy to help you in any way that we can.
Truck Deliveries: Shipping fees are determined by the weight and size of your item, along with the destination. Truck deliveries will be shipped via common carrier. A quote for shipping fees will be provided with pleasure for your oder upon your request. All we need to provide you with a quote is the shipping zip code along with a list of products you are looking to order.
Please note that as the customer, you are solely responsible for any costs or fees (including but not limited to storage and re-delivery) that is a result of the inability to take the delivery on the date and time it has been scheduled. The shipping company will contact the customer directly in order to schedule the delivery. For your convenience, a tracking number and any other delivery information will be given to you once your order ships.
All residential deliveries are lift-gate curbside deliveries. The product will be delivered to the curb of the residential property, where it will be lowered to the ground with a lift gate. It is the customer’s responsibility to have enough assistance to disassemble the crate and take the product to the designated area. Please note that this is a physical job for more than two people in good physical shape.
Business/commercial deliveries will not have a lift gate. All products will be delivered curbside, or to a loading dock. If a loading dock is not available, a fork lift is required. Please keep in mind that the products being delivered will not be unpacked, set up, or placed in a particular area within your home or business.
Normal delivery hours for large item shipping are from 8 am to 5 pm local time. Please expect a transit time of three to nine business days when your product is being shipped via truck delivery. This approximate transit time is based on the location and conditions of the delivery.
It is important to note that the customer does not have to pay any amount to the delivery personnel at the time of delivery or at any other time. Any and all payments made by the customer to the carrier company or its representatives, for any additional or existing services, will be at the customer’s sole discretion and cost. You agree that Ironhaus Doors will not refund such payments under any circumstances.
Shipping Destinations: We ship to any residential or commercial address within the United States. Any modifications made to the delivery date or address must be received in writing and called in to the Ironhaus Doors office within three hours of placing your order. All of our doors are shipped safely in a secure pallet system, specifically designed to protect your products.
Processing Times: Orders are processed and shipped Monday through Friday. Your order is thoroughly reviewed by our order processing epartment to ensure that the order is accurate, the payment method is valid, and you are authorized to use the payment method given. Please note, credit card processing can take up to three business days (depending on the accuracy of the information given to us by the customer).
For security reasons, voice confirmation may be required before we can process your credit card for payment. If the item(s) on your order are in-stock, we will ship them as soon as payment is confirmed. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.
Time for Delivery: Total time is based on the amount of time to get payment authorization, order processing, palletizing, and the transit time from the carrier. You can check the status of your order at anytime by calling a Pinky’s representative or sending us an e-mailing with your questions.
Inspection and Claims: Ironhaus Doors inspects each product prior to shipment. We take the extra step to make sure to carefully package the product(s) with protective materials in order to avoid any possible damages during delivery. Ironhaus Doors is not liable for any damages that occur during, upon, or after delivery.
Visible Damage(s): The consignee should inspect the freight for damage(s) and record any obvious damage to the crate upon delivery. Under NMFC rules, the consignee does not have the right to open and inspect the shipping containers prior to signing for the freight. If the condition of the shipping package is such that there is good reason to suspect major damage, please DO NOT open the freight package and refuse the shipment. Contact our customer service immediately and report refusal. Please note, by refusing the shipment, you will most likely wait anywhere from 3-5 weeks to receive resolution. If minimal damage is presented on the package, the consignee MUST notify the carrier of all the details of the damage (for example: torn packaging material, black mark on the container, etc.).
Concealed Damage(s): When damage is discovered after delivery, it should be reported to Ironhaus Doors customer service immediately. Once contact has been made, consignee will file claim with carrier. Ironhaus Doors will provide this information. The carrier may complete an inspection. Please hold the freight and shipping container until resolution is given.
*IMPORTANT: For both visible and concealed damages, consignee must report any damage marks on container to the carrier during delivery to be considered for a claim resolution. Failing to do so will result in an unrewarded claim. The carrier and Ironhaus Doors are not responsible for any un-reported claim.
Shipping Disclaimers: Ironhaus Doors assumes no responsibility or liability for damage(s) to the product and/or personal injury to an individual or any other issue that may arise from the delivery process.
IF THE DELIVERY ADDRESS IS INACCESSIBLE OR INVALID, CUSTOMER AGREES TO PAY THE PURCHASE ORDER AMOUNT AND THE ADDITIONAL DELIVERY CHARGES. WE STRONGLY ADVISE AGAINST PICKING UP THE ORDER FROM THE FREIGHT COMPANY`S TERMINAL OR ANY LOCATION OTHER THAN THE DELIVERY ADDRESS. IRONHAUS DOORS IS NOT LIABLE FOR DAMAGES OTHER THAN THOSE MENTIONED ON THE FREIGHT COMPANY`S DELIVERY RECEIPT.
Installation and/or use of any door product constitutes customer’s acceptance. No damage or shortage claim can be made once a door/unit has been installed!
Inquiries: If you have a question concerning our Shipping Policy please e-mail us at email@example.com. We will investigate your question, respond to your inquiry and attempt to resolve any concern regarding your shipping question.